Refund policy

Return & Refund Policy

Because each Taylor Redd Leatherworks piece is handmade and customized specifically for you, all custom orders are considered final sale.

Deposits

All deposits are non-refundable. Your deposit secures your order and is applied toward the final cost of your item.

Cancellations & Changes

Once a deposit has been paid and work on your order has begun, the order cannot be canceled or refunded. If you need to request a change to your order, please contact me as soon as possible. Changes may not always be possible once work has started and may result in additional charges.

Final Payment

Once your custom piece is complete, you will receive an invoice for the remaining balance, applicable taxes, and shipping costs.

Final balances must be paid within 7 days of the invoice date. Orders will not be shipped until the remaining balance has been paid in full.

If payment is not received within 7 days, your deposit will remain non-refundable and your order may be considered abandoned. Please contact me as soon as possible if there is an issue with your invoice

Returns & Exchanges

Due to the personalized and made-to-order nature of my products, I do not accept returns or exchanges on custom items.

Damaged or Incorrect Orders

If you receive an item that was made incorrectly or arrives damaged, please contact Taylor Redd Leatherworks within 7 days of delivery with your order number and clear photos of the item and its packaging. I’ll review the issue and work with you toward an appropriate resolution.

Damage caused after delivery through normal wear, misuse, improper care, or alterations made by someone other than Taylor Redd Leatherworks is not considered a product defect.

Shipping Responsibility

Please double-check your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

Once a package has been accepted by the shipping carrier, Taylor Redd Leatherworks is not responsible for carrier delays, packages delivered to an incorrect address provided by the customer, or packages that are lost or stolen after being marked as delivered

If your package appears to be missing or delayed, please contact the shipping carrier or your local post office first. If additional information is needed to help locate your package, I’m happy to assist however I can.

If a package is returned to Taylor Redd Leatherworks due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping costs required to resend the order.

Natural Leather Variations

Genuine leather is a natural material. Variations in color, grain, texture, scars, markings, and other natural characteristics are normal and are not considered defects. These natural variations are part of what makes each handmade piece unique.