Shipping policy

Shipping Policy

Shipping Costs

Shipping is not included in your initial deposit unless otherwise stated. Once your custom order is complete, actual shipping costs will be calculated and included with your final balance invoice.

Your remaining balance, applicable taxes, and shipping charges must be paid in full before your order will be shipped.

Turnaround Time

All Taylor Redd Leatherworks pieces are handmade and made to order. Typical turnaround time is approximately 1–2 months, but may be longer during busy periods or for more detailed custom orders.

Turnaround times are estimates and begin after your deposit has been received and your order details have been finalized

Delivery Estimates

Any delivery dates displayed at checkout are estimates only and may include the estimated time needed to complete your custom order. They are not guaranteed delivery dates.

Once your order has been completed and shipped, you will receive tracking information when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please double-check your address when placing your order.

If a package is returned to Taylor Redd Leatherworks because of an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping costs required to resend the package.

Lost, Delayed, or Stolen Packages

Once a package has been accepted by the shipping carrier, Taylor Redd Leatherworks is not responsible for carrier delays, packages delivered to an incorrect address provided by the customer, or packages that are lost or stolen after being marked as delivered

If your package appears to be missing or delayed, please contact the shipping carrier or your local post office first. If additional information is needed to help locate your package, I’m happy to assist however I can.

Damaged Packages

If your order arrives damaged, please contact Taylor Redd Leatherworks within 7 days of delivery and include your order number along with clear photos of the item and packaging so the issue can be reviewed.